Super Mount (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.supermount.com] (the “Site”), use our services, or make a purchase.

By using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Make a purchase
  • Subscribe to our newsletter
  • Contact us via forms or email

This may include:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information

b. Non-Personal Information

We automatically collect certain information when you visit the Site, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referring URL

We may use cookies, pixels, and similar technologies to collect this information.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill orders and provide customer support
  • Process payments
  • Improve our website and services
  • Send transactional emails (order confirmations, shipping updates)
  • Send promotional materials (only with your consent)
  • Detect and prevent fraud

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: such as payment processors, shipping partners, and IT support
  • Legal Authorities: if required by law or to protect our rights
  • Third Parties: in connection with a business transfer such as a merger or sale

4. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications
  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at [privacy@supermount.com].

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Security

We use appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Super Mount
Email: support@supermount.com
Address: KH No. 44/5, 44/6 West Portion First Floor, Shabad Extn,. Village & Post Office Shabad Daulatpur Landmark : Near Hanuman Mandir District : Shabad Ext State : Delhi

RETURN POLICY

At Super Mount, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.

1. Eligibility for Returns

We accept returns on most items within [30 days] of delivery, provided they meet the following conditions:

  • Items must be unused, unwashed, and in their original packaging
  • Items must be returned with all original tags, accessories, and documentation
  • Proof of purchase (e.g., order number or receipt) is required

Non-Returnable Items:

  • Gift cards
  • Clearance or final sale items
  • Customized or personalized products
  • Items marked as “non-returnable” in the product description

2. How to Initiate a Return

To start a return, please contact us at [returns@supermount.com] with the following information:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Photos (if item is damaged or defective)

We will respond with return instructions and a shipping label (if applicable).

3. Return Shipping

  • If the return is due to a defective or incorrect item, Super Mount will cover the return shipping costs.
  • For all other returns, customers are responsible for return shipping fees.
  • We recommend using a trackable shipping method and keeping proof of postage.

4. Refunds

Once we receive and inspect your returned item(s), we will process your refund within [5–10 business days]. Refunds will be issued to your original payment method.

Please note:

  • Shipping costs (if any) are non-refundable
  • Refund times may vary depending on your payment provider

5. Exchanges

Need a different size, color, or item? Contact us to arrange an exchange. If the item is in stock, we’ll ship it once we receive your return.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [7 days] of delivery with photos. We will provide a replacement or full refund at no additional cost.

7. Cancellations

Orders can be cancelled within [12 hours] of placement by emailing [support@supermount.com]. After this window, cancellations are not guaranteed as the order may have already been processed or shipped.